SHIPPING

For our customers within the US:

At the Aurum Rose Beauty patience isn't a virtue. It's what stands between you and nontoxic product junky heaven, so we are committed to getting you your goods… quickly!

Here are a few rules that apply to our shipping procedures:

Orders placed before 12pm EST on Monday-Friday will be shipped out the same day. Any order requiring overnight delivery MUST be placed before 12pm EST in order to be shipped out the same business day. 

Any order placed on a Saturday or Sunday will be sent out the following Monday.

All orders will be delivered via Priority Mail from the US Post Office and typically arrive between one and three business days. 

Any order over $75.00 (US) will receive complimentary shipping which will be deducted at checkout. Please note that the use of discount codes could disqualify your order for free shipping.

Please note: Due to an increasing amount of fraudulent transactions we regrettably cannot offer international shipping at this time.

RETURNS

We want you to be completely thrilled and happy with ALL of your Aurum Rose Beauty purchases, therefore we will gladly accept returns on any items that did not meet your expectations. We simply ask that you comply with the following terms:

For damaged or defective products (or if you received an incorrect item):

Please notify us within 10 days of receipt by completing the "Return Form" below.
You may choose to have us replace the item, or receive a full refund for the purchase price. 
You may be required to submit photo documentation in order to receive a replacement or refund so DO NOT throw away damaged products until we have told you to do so.
Returns will be issued within 2 business days from receipt of returned item.

If you are unsatisfied with your purchase: 

Returns will be accepted on all non-sale items within 14 days of purchase date (items purchased on sale are not eligible for returns).
Returns must be in original packaging as received. Returned product must contain at least 3/4 of the full amount of product in original packaging.
The refund amount will be the purchase price minus the cost of shipping, applied discounts, or value-added gift items and will be issued via store credit only.
Returns will be issued within 2 business days from receipt of returned item. 

EXCEPTIONS TO OUR POLICY 

ALL PURCHASES IN OUR COLD SPRING HARBOR BOUTIQUE ARE SUBJECT TO THE RETURN POLICY STATED IN STORE AND PRINTED ON YOUR RECEIPT.
 
To process a return, please submit a return form below.